This Privacy Policy explains how Flux Services (operated by Flux Mesh Technologies, Mumbai, Maharashtra, India) — referred to as "we", "us" or "our" — collects, uses, stores and protects your personal information when you visit www.fluxmeshtech.com (the "Site") or submit an enquiry to us.
By using the Site you agree to the practices described below. If you do not agree, please discontinue use of the Site.
1. Information we collect
a) Information you give us
When you use our contact form we collect the details you type in: your full name, email address, phone number, subject and message. When you use our free-quote form we additionally collect the package you are interested in, your indicative budget/offer and your desired launch timeline.
These enquiries are stored in our database so our team can read and reply to them. They are not forwarded to any third party by email and are not used for anything beyond handling your request.
b) Information collected automatically
- Usage & analytics data. The Site uses Google Analytics 4 delivered through Google Tag Manager. This records standard, aggregated usage signals such as your device type, browser, the pages you view, approximate region and the site that referred you.
- Technical / security logs. Like most web servers, ours record basic request data (such as IP address and timestamp) to keep the Site secure and diagnose faults.
c) Information we do NOT collect
- We do not take card or bank payments on this Site, so we never see or store payment credentials here.
- We do not ask for sensitive personal data (health, religion, caste, biometrics, etc.). Please do not include such details in enquiry messages.
2. How we use your information
- To respond to your enquiry and prepare a project quote.
- To deliver, operate and improve the Site and our services.
- To understand, in aggregate, how the Site is used (analytics).
- To protect the Site against abuse, fraud and security incidents.
- To meet our legal and regulatory obligations.
We do not add your email to marketing newsletters or mail lists unless you separately and explicitly opt in. There is currently no newsletter feature on this Site.
3. Legal basis for processing
Where the EU/UK GDPR applies to you, we rely on: your consent (when you submit a form), performance of a contract or steps toward one (responding to a quote request), our legitimate interests (securing and improving the Site), and legal obligation.
In India, we collect personal information in line with the Information Technology Act, 2000 and the SPDI Rules, 2011: only with your consent, for a lawful purpose connected to our services, and only for as long as it is needed.
6. Data retention
- Enquiries are kept while we handle your request and for a reasonable period afterwards (for record-keeping), unless you ask us to delete them sooner.
- Analytics data is retained per Google's configured retention period.
- Security logs are kept only as long as needed for their purpose.
7. Data security
We apply reasonable security practices and procedures as required under the IT Act, 2000 and SPDI Rules, 2011 — including serving the Site over HTTPS, restricting access to the administrative panel to authorised personnel, and limiting who can view stored enquiries.
No method of transmission or storage is 100% secure, so we cannot guarantee absolute security; however we work to protect your information using commercially acceptable means.
8. Your rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Request deletion of your information.
- Restrict or object to certain processing, and withdraw consent where we rely on it.
- Receive your data in a portable format.
To exercise any of these rights, contact us using the details in Section 12 and we will respond within a reasonable time. If you are in the EEA or UK you also have the right to complain to your local supervisory authority.
9. Children's privacy
The Site is not directed at children under 18 and we do not knowingly collect personal information from them. If you believe a child has provided us with personal data, contact us and we will remove it.
10. Third-party links
The Site contains links to external sites (for example our social profiles). Once you leave our Site we are not responsible for the privacy practices of those sites; please review their own policies.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the current version. Material changes will be posted on this page; continued use of the Site after a change constitutes acceptance.
12. Contact & grievance officer
For any privacy question, request or grievance — including under the IT Act, 2000 / SPDI Rules, 2011 — contact our grievance officer:
- Email: info@fluxmeshtech.com
- Phone: +91 9892223371
- Address: Mumbai, Maharashtra, India
We aim to acknowledge privacy requests promptly and resolve them within a reasonable period.